Delivery

UK delivery

Delivery to the UK is free on all orders.  Goods are sent using Royal Mail first class post.

dispatch time

I aim to dispatch all non personalised orders within 3 working days.  For personalised and custom orders, please allow up to a week before dispatch.  If your order is urgent, please send me a message (louise@bloomlettering.co.uk) before placing your order and I will let you know if I can send it out more quickly - often I will be able to!

 

International delivery

At present I do not deliver outside the UK but if you would like to place an order for international delivery just drop me a line at the email address below so that I can give you a delivery quote.

If you have any questions about delivery (or anything else) please do not hesitate to get in touch with me: louise@bloomlettering.co.uk or using the form on the contact page.

 

Returns & Exchanges

I hope you will be delighted with your purchase but if there are any problems, please see my returns policy below:

Returns

  • If for any reason you wish to return an item you have ordered, please notify me by email to louise@bloomlettering.co.uk within 7 days of delivery, stating whether you would like a refund or an exchange.
  • Items must be returned within 14 days of delivery in their original packaging and securely wrapped.
  • If an item has arrived with you faulty or damaged then I will reimburse your return postage. Otherwise, return postage will be at your own expense.
  • Please obtain proof of posting.
  • Once the item is received back by me I will provide a replacement or process your refund.
  • If you are returning an item please send it to 1 Hut & Lodge Farm Cottages, Broad Chalke, Salisbury SP5 5LX.

Please note that no refunds will be given for downloaded purchases

Sale items

Only regular priced items can be returned – sale items cannot be returned unless they are faulty or damaged.