Delivery to the UK is free on all orders. Goods are sent using Royal Mail first class post.
I aim to dispatch all non personalised orders within 3 working days. For personalised and custom orders, please allow up to a week before dispatch. If your order is urgent, please send me a message (email@example.com) before placing your order and I will let you know if I can send it out more quickly - often I will be able to!
At present I do not deliver outside the UK but if you would like to place an order for international delivery just drop me a line at the email address below so that I can give you a delivery quote.
If you have any questions about delivery (or anything else) please do not hesitate to get in touch with me: firstname.lastname@example.org or using the form on the contact page.
Returns & Exchanges
I hope you will be delighted with your purchase but if there are any problems, please see my returns policy below:
- If for any reason you wish to return an item you have ordered, please notify me by email to email@example.com within 7 days of delivery, stating whether you would like a refund or an exchange.
- Items must be returned within 14 days of delivery in their original packaging and securely wrapped.
- If an item has arrived with you faulty or damaged then I will reimburse your return postage. Otherwise, return postage will be at your own expense.
- Please obtain proof of posting.
- Once the item is received back by me I will provide a replacement or process your refund.
- If you are returning an item please send it to 1 Hut & Lodge Farm Cottages, Broad Chalke, Salisbury SP5 5LX.
Please note that no refunds will be given for downloaded purchases
Only regular priced items can be returned – sale items cannot be returned unless they are faulty or damaged.